privacy policy
Suave Estate Agents Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or interact with our services.
If you have any questions about this policy or how your data is handled, please contact us at:
This policy applies to information collected through our website:
as well as any related services, communications, marketing activities or events associated with our business.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect and process the following types of information.
Information You Provide to Us
This includes information that you voluntarily provide when you:
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Complete forms on our website
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Register interest in a property
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Request a valuation or property details
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Contact us via email, phone or online enquiry forms
The information may include:
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Name
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Email address
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Phone number
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Property preferences
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Any additional information you choose to provide
Information Collected Automatically
When you visit our website, certain information may be collected automatically. This helps us improve website performance and understand how visitors interact with our site.
This may include:
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Internet Protocol (IP) address
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Browser type and device information
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Pages visited and time spent on pages
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Website navigation behaviour
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Referral source
How We Use Your Information
We use the information we collect to:
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Respond to enquiries and provide requested services
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Arrange property viewings or valuations
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Send relevant property updates or marketing communications (where consent has been provided)
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Improve the functionality and performance of our website
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Meet legal and regulatory obligations
We will only process your personal data where we have a lawful basis to do so.
Legal Basis for Processing Data
Under UK GDPR, we process personal data on the following legal grounds.
Consent
Where you have given clear permission for us to use your information for a specific purpose.
Legitimate Interests
Where processing your information is necessary for the legitimate operation of our business, provided this does not override your rights.
Contractual Obligations
Where processing your data is necessary to fulfil a service you have requested or to meet contractual obligations.
Legal Requirements
Where we are required to disclose or process your information in order to comply with legal obligations or regulatory authorities.
Sharing Your Information
We do not sell your personal data.
Your information may be shared only in limited circumstances, such as:
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With trusted service providers who assist us in operating our business
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Where required to comply with legal obligations
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Where necessary to protect our rights, property or safety
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In connection with business transfers such as mergers, acquisitions or restructuring
Any third parties who process your data on our behalf are required to handle it securely and in accordance with data protection laws.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and analyse website performance.
Cookies help us understand how visitors use our website so we can improve usability and content.
You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect certain website features.
How Long We Keep Your Data
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements.
Typically, personal information will not be retained for longer than 12 months unless there is a legitimate business reason or legal obligation to keep it for a longer period.
Where data is no longer required, it will either be securely deleted or anonymised.
Protecting Your Information
We take the security of your personal data seriously.
Appropriate organisational and technical measures are in place to protect information from unauthorised access, loss, misuse or disclosure.
However, while we strive to protect your personal data, no method of transmission over the internet can be guaranteed to be completely secure. Therefore, any transmission of data is undertaken at your own risk.
Children’s Information
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.
If we become aware that personal information from someone under the age of 18 has been collected, we will take steps to remove that information from our systems.
If you believe that we may have collected information from a minor, please contact us at:
Your Data Protection Rights
Depending on your location and applicable laws, you may have the right to:
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Request access to your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Restrict or object to certain types of processing
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Withdraw consent for marketing communications at any time
Requests relating to your personal data can be made by contacting:
We aim to respond to all requests within 30 days.
Do Not Track Signals
Some browsers include a “Do Not Track” feature which allows users to signal their preference not to be tracked online.
Currently, there is no universal standard for responding to these signals, and our website does not automatically respond to them. If this changes in the future, this policy will be updated accordingly.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or services.
When updates are made, the revised policy will be published on our website with an updated revision date.
We encourage you to review this policy periodically to stay informed about how your information is protected.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact:
Suave Estate Agents Ltd
Email: info@suaveestateagents.com